Shipping Policy

Processing Time & Price Shipping

Shipping costs vary depending on the destination.

You can calculate the exact shipping charge by:

• Adding items to your cart
• Proceeding to checkout
• Entering your mailing address

→ The shipping cost will automatically update and be displayed in your total cost.

Shipping & Handling

We process orders on business days (Monday through Friday).

Processing Time: 2–7 business days*

(*Processing time is not included in the shipping duration.)

Shipping Options & Rates

US Zone

Standard Shipping (Fixed Amount):

• First item: $4.99

• Each additional item: $2.99

Express Shipping (Fixed Amount):

• First item: $10.99

• Each additional item: $8.99

Estimated Delivery:

• Standard Shipping: 7–10 days (excluding Sundays; may vary during holidays)

• Express Shipping: 3–5 business days

Worldwide (WW) Zone

Standard Shipping (Fixed Amount):

• First item: $12.99

• Each additional item: $9.99

Express Shipping (Fixed Amount):

• First item: $19.99

• Each additional item: $15.99

Estimated Delivery:

• Standard Shipping: 7–15 days (excluding Sundays; may vary during holidays)

• Express Shipping: 5–10 business days

About Late Deliveries

Our shipping partners work hard to deliver on time, but sometimes delays happen due to factors beyond our control.

Possible Reasons for Delay:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs clearance

Note: crichi.com is not responsible for such delays caused by external factors.

Order Tracking

You will receive a confirmation email with a tracking link once your order is shipped.

Please allow 2–4 days for the carrier to scan your package into their system.

If tracking shows no information, it means the carrier has not yet scanned your package. Tracking will update once it enters their system.

I Ordered Multiple Items But Only Received One

Our products are sourced from multiple warehouses. When you order more than one item, they may ship separately for faster delivery.

So don't worry if you receive items at different times — the rest of your order is on the way.

I Haven’t Received Any Order Confirmation Details

This usually happens if your email was entered incorrectly at checkout.

We send 3–4 emails throughout the process:

• Order confirmation
• Fulfillment notice
• Shipping notice

If you think you typed your email incorrectly, contact us and we’ll fix it for you.

How Do I Contact You?

If you have questions not answered on this FAQ, please email us at [email protected] — our team will respond promptly.

I Sent An Email But Got No Response

• Double-check the email address you used
• If still no reply, contact [email protected] again — our 24/7 support will reply within 1 business day

Can The Order Be Delivered To Multiple Addresses?

No.

If you want to ship to different addresses, please place separate orders for each one.

Do You Offer Delivery To PO Boxes Or Military APO/FPO Addresses?

Yes, we ship to PO Boxes and Military APO/FPO addresses.

• APO orders are shipped via DHL Global Mail and handed off to USPS for final delivery through the military mail system
• Shipments to APO addresses may take up to 45 additional days

Tracking will not update after entry into the military system for security reasons, and we will no longer have visibility of the shipment.